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Personal Impact and Effectiveness

Learning Outcomes

By the end of this workshop you will be able to:

  • Effectively analyse your feelings and those of others  and apply techniques to deal with your emotions in order to generate the right impression
  • Overcome any beliefs that you may hold about your image/behaviour that can impact on the impression you convey and the confidence you feel
  • Use body language and tone of voice to bring about better personal and  business outcomes
  • Use the techniques of assertiveness without becoming aggressive or submissive
  • Listen to feedback and ask questions to establish what needs to improve, be clarified or repeated
  • Apply personal strategies to help you create more impact in an ever changing working environment
  • Create an action plan to implement your learning in the workplace.

If you would like to discuss your leadership development needs, or any of the other OPM consultancy services, please call us on 0203 5665980 or email